Terms & policies.

Last updated: 2026-02-06

1. Data Controller

Gaide.ai AB (reg. no. 559552-7689), based in Stockholm, Sweden, is the data controller for the processing of your personal data in accordance with the EU General Data Protection Regulation (GDPR).

Contact: hello@gaide.ai

2. Data We Collect

We collect the following personal data:

• Contact details: Name, email address, company, and phone number provided via our contact form.
• Usage data: Anonymized visitor statistics via Google Analytics (see our cookie policy).
• Communication: Messages you send us via email or contact form.

3. Why We Process Data

We process personal data to:

• Respond to inquiries and contact forms (legal basis: legitimate interest).
• Improve our website and services (legal basis: legitimate interest).
• Fulfill agreements with customers (legal basis: contract).

4. How We Protect Data

All data is stored on secure servers within the EU. We use encryption at every layer and follow industry standards for data security. We never share personal data with third parties without your consent, except when required by law.

5. Retention Period

We retain personal data for as long as necessary for the purpose it was collected, or as long as required by law. Contact form data is deleted after 24 months if no customer relationship is established.

6. Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to the processing of your data.
• Request restriction of processing.
• Request data portability.

Contact us at hello@gaide.ai to exercise your rights. You may also file a complaint with the Swedish Authority for Privacy Protection (IMY).

7. Third-Party Providers

We use the following third-party providers that may process personal data on our behalf:

• Google Analytics: Anonymized visitor statistics (see cookie policy).

8. Customer Data on the Gaide Platform

Data that customers upload to the Gaide platform (documents, knowledge bases, etc.) is processed in accordance with our Data Processing Agreement (DPA). This data is stored in Stockholm, Sweden, is never shared with third parties, and is never used to train AI models. Upon termination of service, all data is exported and deleted.

Last updated: 2026-02-06

1. General

These terms apply to the use of gaide.ai and services provided by Gaide.ai AB (reg. no. 559552-7689). By using the website or our services, you accept these terms.

2. Services

Gaide provides AI-based digital employees for B2B companies. The service includes access to the Gaide platform, digital employees (Thor, Saga, Freja, Siv), and related support.

3. Data Ownership

You own all data, documents, and content that you upload to the platform. Gaide has no right to use your data for purposes other than providing the service. Upon termination of service, you have the right to export all your data.

4. Pricing and Payment

Current prices are shown on our pricing page and/or in a separate agreement. Prices may change with 30 days' notice. Payment is made monthly in advance.

5. Notice Period

All services have a 1-month notice period. No lock-in. Upon cancellation, all data is exported and deleted within 30 days.

6. Limitation of Liability

Gaide is not responsible for damages arising from the use of AI-generated responses. The user is always responsible for verifying information and making their own decisions based on AI assistant responses. Gaide is not liable for indirect damages, lost profits, or data loss beyond what is specified in any separate agreement.

7. AI and Accuracy

Our digital employees respond based on sources you have approved and always provide source references. Despite this, AI responses may contain inaccuracies. Responses should always be verified for business-critical decisions.

8. Changes to Terms

We reserve the right to update these terms. Material changes will be communicated via email to registered customers at least 30 days before they take effect.

9. Governing Law

Swedish law applies. Disputes shall be settled by Swedish courts with Stockholm District Court as the court of first instance.

Last updated: 2026-02-06

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are used to make the website function properly and to collect anonymized visitor statistics.

2. Cookies We Use

We only use cookies from Google Analytics to understand how visitors use our website. These cookies collect anonymized information about:

• Number of visitors and page views.
• Which pages are visited.
• How visitors found the website.
• Approximate geographic location (country/region).

3. Essential Cookies

We do not use any essential cookies beyond Google Analytics. The website functions fully without cookies.

4. Managing Cookies

You can block or delete cookies through your browser settings. Note that the website works fully even without cookies. Information on how to manage cookies in your browser:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security
• Safari: Settings → Privacy
• Edge: Settings → Privacy, search, and services

5. Contact

Have questions about our cookie policy? Contact us at hello@gaide.ai.